1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account or register for our services
• Make a booking or purchase
• Subscribe to our newsletter or marketing communications
• Contact us for customer support
• Participate in surveys, contests, or promotions

This information may include:

• Full name and contact information (email, phone, address)
• Payment and billing information
• Travel preferences and booking history
• Account credentials and profile information
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• IP address and approximate location
• Browser type, version, and language settings
• Operating system and device information
• Pages visited, time spent, and navigation patterns
• Referring website or source
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

• Process and fulfill your travel bookings
• Send booking confirmations and travel documents
• Provide customer support and respond to inquiries
• Manage your account and preferences

Communication and Marketing

• Send promotional offers and travel deals
• Deliver newsletters and marketing communications
• Notify you of important service updates
• Conduct surveys and request feedback

Website Improvement and Analytics

• Analyze website usage and performance
• Personalize your browsing experience
• Improve our services and develop new features
• Conduct research and analytics

Legal and Security

• Comply with legal obligations and regulations
• Protect against fraud and security threats
• Enforce our terms of service and policies
• Resolve disputes and legal matters

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers and Business Partners

• Travel suppliers (airlines, hotels, car rental companies)
• Payment processors and financial institutions
• Email marketing and communication platforms
• Customer support and call center services

Legal Requirements

We may disclose your information when required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal processes, court orders, or government requests
• Protect and defend our rights and property
• Prevent or investigate fraud, security breaches, or illegal activities
• Protect the personal safety of users or the public

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

• Essential Cookies: Required for basic website functionality and security
• Performance Cookies: Help us analyze website usage and improve performance
• Functional Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Enable targeted advertising and measure campaign effectiveness

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

5. Data Security

We implement comprehensive security measures to protect your personal information:

• SSL/TLS encryption for all data transmissions
• Secure, encrypted data storage systems
• Regular security audits and vulnerability assessments
• Access controls and employee security training
• PCI DSS compliance for payment processing
• Incident response and breach notification procedures

While we implement strong security measures, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that determine our retention periods include:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• Business and operational needs
• Security and fraud prevention

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses approved by the European Commission
• Binding corporate rules and certification schemes
• Other lawful transfer mechanisms

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website with a new effective date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need to contact our Data Protection Officer, please reach out to us:

Email: helloletsgotravel@gmail.com